ADIELE OLACHI

Managed over 80 daily customer interactions across phone, WhatsApp, email, and CRM platforms, consistently delivering professional support and service excellence.

Successfully converted qualified leads into paying customers, directly contributing to the achievement of monthly sales targets and revenue growth.

Increased customer retention and repayment rates by 30% through proactive follow-up strategies and effective relationship management.

Recovered over 4,000 BRL monthly by expertly resolving customer concerns and negotiating mutually beneficial repayment arrangements.

Maintained 98% data accuracy in updating customer information within Cobranza CRM, ensuring reliable record-keeping and efficient follow-up.

Coordinated and managed daily administrative operations, providing essential support across multiple school departments.

Served as the primary point of contact for parents, students, and visitors, consistently delivering professional and empathetic customer service.

Improved administrative response time by 25% through the implementation of streamlined documentation and communication processes.

Prepared weekly operational reports and maintained accurate, up-to-date databases using Excel and Google Sheets, supporting management decision-making.

Facilitated seamless collaboration across departments by utilizing Microsoft Teams and Slack, enhancing inter-departmental communication.

Collected, validated, and meticulously analyzed health data from over 20 reporting locations, ensuring data integrity for critical public health initiatives.

Maintained an impressive 95% data accuracy rate through rigorous quality assurance procedures, enhancing the reliability of reported information.

Prepared comprehensive analytical reports that directly supported operational and public health decision-making processes.

Utilized Excel and Power BI to effectively monitor trends and evaluate program performance, providing actionable insights for the COVID-19 response.

Collaborated seamlessly with multidisciplinary teams using Microsoft Teams and other digital communication platforms to ensure coordinated efforts.

Managed over 70 customer inquiries daily across phone, email, and various digital communication channels, ensuring prompt and effective resolution.

Achieved a 15% improvement in customer satisfaction by efficiently resolving complex customer issues and providing exceptional service.

Contributed to a 10% increase in monthly sales through proactive customer engagement and strategic upselling techniques.

Investigated and resolved a wide range of customer complaints, consistently upholding standards of excellent service delivery.

Utilized CRM systems to monitor customer interactions and follow-up activities, ensuring comprehensive customer record management.